Crisis Support
AVAILABLE 24 HOURS A DAY
NATIONAL SUICIDE PREVENTION LIFELINE – 9-8-8
PRINCE GEORGE’S COUNTY HOTLINE – 301-864-7130
9-1-1 DIVERSION – 9-8-8
DOMESTIC VIOLENCE HOTLINE – 301-731-1203
HOMELESS HOTLINE – 1-888-731-0999
PROTECTIVE SERVICES: Child Abuse or Neglect 301-909-2450, Adult Abuse or Neglect 301-909-2228, Fax Number for Mandated Reporters 301-909-2460
INFORMATION AND REFERRAL SERVICES – 2-1-1
The term crisis means many different things to different people. Services for a crisis can range from addressing the needs of the homeless, family conflicts, emotional difficulties and suicide attempts to large scale disaster response. Our counselors are available 24 hours a day to listen and help.
No one should have to feel completely alone when facing a problem or crisis. If you are experiencing thoughts of suicide, are concerned about a loved one, need referrals, or just need someone to listen, hotline specialists are available 24 hours a day, seven days a week, 365 days a year to provide a non-judgmental listening ear and support for any problem you may be facing. Hotline Specialists can even help make connections with mobile mental health services and urgent care appointments.
911 Behavioral Health Diversion Program
In October 2022, Community Crisis Services Inc. launched the Behavioral Health Diversion Program in partnership with the Prince George’s County Government and Totally Linking Care MD.
The central mission of this program is to match individuals experiencing behavioral health related crises to the most appropriate and available resources.
- Increasing access to care for people in immediate need of behavioral health services.
- Increasing the response of behavioral health professionals and decreasing police involvement with low risk calls.
- Decreasing 911 call taker intervention to non-urgent behavioral health calls.
- Decrease hospital emergency department use for non-urgent behavioral health reasons.
A “successful” diversion occurs when an individual in need is directly connected to the 988 Suicide & Crisis Lifeline from the 911 call center. The lifeline will then work to close the encounter without response from police or fire/EMS resources.
The primary goal of the Lifeline is to provide support for people in suicidal crisis or mental health-related distress in a manner which is person-centered. The vast majority of those seeking help from the Lifeline do not require any additional interventions at that moment. Currently, fewer than 2% of Lifeline calls require connection to emergency services like 911, and less than 10 % require connection to urgent care services such as mobile response teams.
Frequently Asked Questions
Anyone, of any age, can call the Hotline at anytime. Hotline receives calls about a variety of concerns including depression, sadness, loneliness, thoughts of suicide, separation or divorce, abuse, relationship problems, conflicts with friends or family members, financial, legal, or employment problems, gay and lesbian issues, and grief and bereavement. Hotline services are also available in over 150 languages and all lines are TTY compatible.
Hotline services are provided free of charge. Your telephone provider’s long-distance rates may apply if you are calling one of our local numbers from out of the area. If you are calling from a cell phone, air time and other cell phone charges may apply.
You can dial 2-1-1 to speak with a Hotline Specialist. 2-1-1 is available from most land-line and cell phone providers. If you are not able to dial 2-1-1, you can dial our local number, 301-864-7161. You can also dial the statewide crisis hotline at 1-800-422-0009.